These terms and conditions are referred to herein as “Terms and Conditions”
Our website policies are designed with the customer, in mind to ensure that your online shopping experience will be secure, prompt, efficient and hassle-free.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, fill out a form or enter information on our site:
• When you contact us to enquire about this site or any of our products or services.
• Through your use of this site and the services and functionality offered through it.
We will only use personal information about you for the following reasons:
1. To create your online account.
2. To record and process your orders.
3. To add to our database so we may inform you of specials, promotions, offers and events via email or post.
4. To improve the products and services we offer through this site.
5. To respond to your queries.
6. Any other reasons which we may inform you about at the time the information is collected.
We may share your personal information:
1. To our group companies or service providers (e.g. in order to store the information).
2. Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).
3. Where we are required or authorized by law to make disclosure.
Except as provided above, we will not share your personal information with any other third parties. We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.
We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorized person or organization.
We will take all reasonable steps to ensure that personal information held by us is accurate and up-todate. You are entitled to obtain from us confirmation as to whether or not we hold personal
information about you and you are entitled to reasonable access to this information. You may also request:
1. That we correct this information if it is inaccurate; and
2. That your details do not appear on our database.
You can make changes to your personal information by contacting us using the “Contact Us” page on this site, or by contacting us at (877) 694-0141
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the
information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to
• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this
information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each
browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled. It won’t affect the users’ experience that make the site more efficient. Some services will not function properly.
However, you can still place orders.
California Online Privacy Protection Act
on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-onlineprivacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
• By emailing us
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the
nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practices Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices Principles we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute noncompliance by data processors.
We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive email announcements about
products, offers and promotions from us.
Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically related to your online orders.
Right to Use Site and Content
You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.
You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company’s rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose or in any other way without the Company’s prior written consent.
If you wish to link to any part of this site, you must get the Company’s prior written consent.
Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorized by that person to provide that information.
You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorized access to your account. You agree to accept responsibility for all activities
that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
TERMS OF SALE
These terms of sale (Terms of Sale) apply to your purchase of products via our site.
Orders and Delivery
An order made via this site (“order”) is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.
We will deliver the products (“products”) set out in your order. Delivery is made by courier. When an order is received we will endeavor to ship your product the next business day.
We endeavor to deliver all products within 7-14business days of us confirming receipt of the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this. We are not liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being delivered within the anticipated delivery time.
You will be notified of the anticipated delivery charges when you complete the order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than those anticipated.
When you receive the product, and if it is not what you expect, you may return it within seven (7) days, unused and in the original packaging. Please call us at 877-694-0141 for a return confirmation number. You will receive a full refund within thirty (30) days less shipping costs.
See Warranty Page.
The risk of any loss of, or damage to, the products will pass to you on delivery.
The prices for the products listed on this site are in United States dollars, unless specified otherwise, and do not include any delivery charges. We reserve the right to amend or rectify any errors in
pricing or product specification within 24 hours of being notified of it or after an order has been processed.
We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.
To the fullest extent permitted by law, and as is expressly warranted in these Terms of Sale:
• all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of
this site or the content on or accessed through it; and
• we will not be liable for any damages, losses or expenses, loss of profits or revenue or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your
access to or use of this site or the content on or accessed through it.
• Under no circumstances (whether in contract, tort or otherwise) will our liability on any claim exceed the price which you paid to us for the item in respect of which the claim has arisen.
We endeavor to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.
This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party
content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.
You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice. If you wish to verify any content on this site then you should contact us.
Additional terms and conditions may apply for certain products or services which may be available through this site and any such additional terms and conditions must be read in conjunction with these Terms and Conditions.
All intellectual property on this site, including without limitation any trademarks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.
This site and its content is made available for the purposes of shopping online with us and providing information about Minitrencher products.
Reproduction of the images and text on this site for any other purposes is prohibited.
All images and textual content on this website is copyright ©TerraTrench USA, Inc.